Delivery times vary by region and begin after order processing (1–2 business days).

United States

• Standard: 2–5 business days
• Express: 1–3 business days

International

• Standard: 7–15 business days
• Express: 3–7 business days

Delays may occur due to customs, holidays, weather, or local courier capacity.

Location - Standard- Express -Free Shipping

USA = $5.99 - $18.99 - $75+

International = $14.99 - $24.99 - $150+

Gift cards do not count toward free shipping thresholds.

Once shipped, you'll receive a tracking email with:

• tracking number
• carrier info
• tracking link

Tracking updates may take up to 24 hours to activate.
You can also check tracking through your customer account portal.

Once an order is placed, we cannot modify addresses on our end.
If the package has already shipped, contact the courier directly using the tracking link.

⚠️ Orders shipped to incorrectly entered addresses are not eligible for replacement or refund.

• Check your tracking link for updates
• Confirm there are no customs delays
• Verify the shipping address is correct

If your tracking hasn’t updated in 6+ business days, contact us and we’ll help investigate.

📩 clientservice@nameria.store

Yes. We ship to:

• USA, UK, Canada, Australia
• EU countries
• Select international destinations (Japan, UAE, Singapore, etc.)

Availability is shown at checkout.

International orders may be subject to:

• import duties
• VAT
• customs processing fees

These fees are charged by your local authority and are not included in Nameria’s product pricing.

We are not responsible for customs delays or refusal to pay duties.

If the parcel returns to us successfully, we will process a refund minus shipping and handling charges.

If the parcel is discarded by customs due to non-payment, no refund is available.

Contact us within 7 days of delivery with:

• order number
• photos of damage
• photos of packaging condition

We'll arrange a replacement or refund if applicable.

No, Nameria ships exclusively via courier.

Orders begin processing quickly and cannot be edited once placed.

If you need to make changes:

• Cancel within 15 minutes (if visible in your account)
• Otherwise, wait for delivery and request a return

If part of your order is missing, it may have shipped in separate packages.

Check your tracking email for multiple shipment notifications.

If items are missing without explanation, contact us within 7 days.

For legal and carrier restrictions, we do not ship to:

• North Korea, Russia, Iran, Syria, Sudan, Afghanistan, etc.

Full list shown at checkout.

📩 care@nameria.store
📩 clientservice@nameria.store

We respond within 24–48 hours.

All returns require prior approval.

You can request a return through:

• Customer Account Portal (if you created an account)
  
  
• Email us at: clientcare@nameria.store or care@nameria.store
  
  

Once approved, we'll provide:

• Return instructions
  
  
• Correct return address
  
  
• A prepaid label (if eligible)
  
  

⚠ Items sent back without approval will not be accepted.

You may request a return within 30 days of delivery.

Items must be:

• unworn, unwashed, unused
  
  
• in original packaging
  
  
• with tags and accessories included
  
  
• accompanied by proof of purchase

Situation - Who Pays?

Change of mind / wrong size : Custoer

Wrong item received : Nameria

Damaged or defective : Nameria

If we are responsible for the issue, we will cover shipping or send a replacement at no cost.

The return address is provided after approval.

Do not send items without authorization.

Items shipped to our address without approval cannot be processed.

Yes, but stock is not reserved during the return process.

For fastest service:

1. Submit return request
   
   
2. Send returned item when approved
   
   
3. Place a new order for the replacement item

Once your return is received and inspected:

• Processing takes 5–10 business days
  
• Banks may take additional time to post funds

If 15+ business days have passed since approval, contact us at:

📩 info@nameria.store

Contact us immediately before returning the item.

Send:

• Order number
• Photos of item
• Description of issue

We’ll arrange replacement or refund at no extra cost.

⏱ Claims must be made within 7 days of delivery.

The following cannot be returned:

• Custom or personalized items
• Worn, washed, or damaged items
• Items without original packaging/tags
• Final sale or clearance items
• Underwear, swimwear, socks, intimate apparel
• Gift cards

Yes.

Notes:

• Return shipping is typically customer-paid
• Customs & import fees are non-refundable
• Transit times vary
• Keep tracking proof until your refund is complete

Customers in the EU may cancel or return their order within 14 days of receipt, following standard eligibility criteria.

No.

Returns must be authorized before being sent.

Unauthorized returns cannot be processed or accepted.

📩 care@nameria.store
📩 clientservice@nameria.store

We respond within 24–48 hours.

You can reach us anytime by email. Our team replies within 24–48 business hours.

📩 Primary Support:
clientservice@nameria.store

📩 Order & Shipping Questions:
care@nameria.store

📩 General Inquiries:
info@nameria.store

📩 Product or technical assistance:
support@nameria.store

📩 Account & billing inquiries:
clientcare@nameria.store

To ensure the fastest response, please include:

• Full name
• Order number
• Email used at checkout
• Description of your issue
• Photos (if applicable)

Yes—phone support is available during business hours.

📞 +1 917 512 4334
Monday–Friday | 9:00 AM – 5:00 PM (MST)

If your request is not urgent, we recommend contacting us by email for faster resolution and proper documentation.

• Email: 24–48 business hours
• Phone: During business hours
• Weekends / Holidays: Responses may be delayed to the next business day

During peak sales periods, response times may be slightly longer.

Currently, live chat support is not available.

We prioritize fast and personalized responses through email and phone.

For fastest resolution:

• Full name
• Order number
• Email used at checkout
• Shipping address (if relevant)
• Screenshots or photos (when reporting issues)

Without order details, our team may not be able to identify your purchase.

📍 Business & Returns Correspondence
Nameria (Frahmen LLC)
30 N Gould St, STE 39564
Sheridan, WY 82801
United States

⚠ Do not send returns without authorization.
Unauthorized returns cannot be processed.

Each return requires approval so we can:

• Confirm eligibility
• Provide correct return instructions
• Issue the correct return label
• Ensure faster processing

Sending a return without approval may result in delays or rejection.

To prevent delays and duplicate tickets, please contact us through one channel at a time. Multiple submissions can slow down response time for you and other customers.

Contact us within 7 days of delivery with:

• Photos of the issue
• Packaging photos
• Order number
• Item name

We’ll assist with a replacement or refund depending on eligibility.

Official communication only comes from emails ending with:

@nameria.store

We will never request:

• Bank details
• Personal photos
• Passwords
• Payment outside official checkout

If you suspect a fraudulent message, forward it to:

📩 security@nameria.store

📩 care@nameria.store
📩 clientservice@nameria.store

We respond within 24–48 hours.

Nameria offers secure checkout powered by Shopify Payments, supporting major payment providers:

Currently supported:

• Visa
• Mastercard
• American Express
• Shop Pay
• Apple Pay
• Google Pay

These options may vary based on your region, device, and browser.

Coming soon:

• PayPal
• Wise
• Additional digital wallets & alternative payment providers

We will notify customers via email once new payment options are activated.

Yes. All payments are processed through encrypted, PCI-compliant gateways.

We do not store or have access to full card details at any stage.

Common reasons include:

• The card issuer blocked the transaction
• Insufficient funds
• Incorrect billing address or security code
• Bank restrictions on international transactions
• The card doesn’t support cross-border payments

If the issue persists, we recommend:

• Trying another card
• Using a different payment method
• Contacting your bank to authorize the transaction

Nameria does not add extra charges beyond product cost + shipping.
However, your bank may apply:

• International transaction fees
• Currency conversion fees

This varies by bank and is outside our control.

Not at the moment. Orders must be completed with a single payment method.

Split payments may be supported in the future once alternative gateways are enabled.

Not at this time.

We plan to integrate flexible payment options in the future.

Eligible regions will be notified via email once available.

🔹Gift cards are not available yet, but may be introduced later.

🔹Once available, they can be used like store credit at checkout.

All orders are processed in USD ($).

Your bank may convert the price automatically based on your local currency.

🔹A digital receipt is sent to your email automatically after your purchase.


🔹Check the following:

• The code is valid and not expired
• Only one code can be used per order
• Some codes cannot be combined with promotions
• The code may require login with the same email it was issued to

If it still doesn’t work, send us a screenshot and we’ll help.

🔹No. Discounts must be entered before completing payment. Once processed, we cannot retroactively modify pricing.

🔹Refunds are issued to your original payment method. If your bank converts currency, the credited amount may vary based on their exchange rate at the time of refund. Differences in rate or fees are not refunded.

🔹After approval, refunds typically take:

• 5–10 business days to process
• Banks may require additional time to post funds

If you haven’t received your refund after 15 business days, contact us:

📩 clientservice@nameria.store