Return & Refund Policy
At Nameria, each piece is crafted and fulfilled with care to ensure an exceptional experience from the moment your order is placed.
If your item doesn’t meet your expectations, our team is here to assist you with a smooth and respectful return process.
30-Day Return Window
You may request a return within 30 days from the date your order is delivered.
To remain eligible, returned items must be:
In original condition
Unused, unworn, and unwashed
With all tags, labels, and accessories included
In original packaging
Supported by a receipt or proof of purchase
Because each item is produced individually upon order, our quality-control standards ensure every piece is meticulously checked before shipment.
How to Start a Return
To guarantee proper handling, all returns require prior approval.
You may start a return request through:
📩 Customer Account (Self-Service Portal)
If you created an account at checkout or afterwards, you may submit your request directly from your Nameria Customer Portal.
📩 Email Support
If you prefer, you may also contact our support team:
care@nameria.store
support@nameria.store
After approval, you will receive:
Step-by-step return instructions
The correct return address
A prepaid return label (if applicable)
⚠️ Items sent back without authorization will not be accepted.⚠️
Return Shipping Costs
Return shipping is the customer’s responsibility unless:
The product arrived damaged
The product is defective
You received the wrong item
In these situations, Nameria will cover the return shipping fee or arrange a replacement at no additional cost.
Return Address
Nameria Returns Center
30 N Gould St, STE 39564
Sheridan, WY 82801
United States
⚠️ Please refrain from sending returns to this address without prior approval. Unapproved returns cannot be processed or accepted.⚠️
Damaged, Defective, or Incorrect Items
All orders undergo a quality review prior to shipment.
However, if your item arrives:
Damaged
Defective
Incorrect
Please contact us immediately at support@nameria.store
so we can resolve the issue promptly.
Non-Returnable Items
To maintain the highest hygiene and production standards, certain items are not eligible for return:
Worn or washed apparel
Items without original tags or packaging
Underwear, swimwear, socks, or intimate apparel
Personalized, customized, or made-to-order items
Final-sale or clearance items
Gift cards
If you are unsure whether your item qualifies, our support team will gladly assist.
Exchanges
For the fastest service:
Submit a return request
Return the original item once approved
Place a new order for the replacement item
This process ensures availability and quicker fulfillment.
International Returns
International customers are welcome to initiate returns, with the following considerations:
Shipping times vary by region
Customs inspections may cause delays
Duties, taxes, and import fees are non-refundable
Refund time may be extended depending on international carriers
We recommend keeping your return tracking number until your refund is completed.
EU 14-Day Cooling-Off Period
For orders delivered to the European Union, customers may cancel or return their order within 14 days of receiving it.
Items must still meet our standard eligibility criteria.
Refunds
Once your return is received and inspected, we will notify you regarding approval.
If approved:
Refunds are issued to the original payment method
Processing typically takes 5–10 business days
Your bank may require extra time to finalize the posting
If more than 15 business days have passed since approval, please contact us at
info@nameria.store
care@nameria.store
