Return & Refund Policy

At Nameria, each piece is crafted and fulfilled with care to ensure an exceptional experience from the moment your order is placed.
If your item doesn’t meet your expectations, our team is here to assist you with a smooth and respectful return process.

30-Day Return Window

You may request a return within 30 days from the date your order is delivered.

To remain eligible, returned items must be:

In original condition

Unused, unworn, and unwashed

With all tags, labels, and accessories included

In original packaging

Supported by a receipt or proof of purchase

Because each item is produced individually upon order, our quality-control standards ensure every piece is meticulously checked before shipment.

How to Start a Return

To guarantee proper handling, all returns require prior approval.

You may start a return request through:

📩 Customer Account (Self-Service Portal)
If you created an account at checkout or afterwards, you may submit your request directly from your Nameria Customer Portal.

📩 Email Support
If you prefer, you may also contact our support team:
care@nameria.store

support@nameria.store

After approval, you will receive:

Step-by-step return instructions

The correct return address

A prepaid return label (if applicable)

⚠️ Items sent back without authorization will not be accepted.⚠️

Return Shipping Costs

Return shipping is the customer’s responsibility unless:

The product arrived damaged

The product is defective

You received the wrong item

In these situations, Nameria will cover the return shipping fee or arrange a replacement at no additional cost.

Return Address

Nameria Returns Center
30 N Gould St, STE 39564
Sheridan, WY 82801
United States

⚠️ Please refrain from sending returns to this address without prior approval. Unapproved returns cannot be processed or accepted.⚠️

Damaged, Defective, or Incorrect Items

All orders undergo a quality review prior to shipment.
However, if your item arrives:

Damaged

Defective

Incorrect

Please contact us immediately at support@nameria.store
 so we can resolve the issue promptly.

Non-Returnable Items

To maintain the highest hygiene and production standards, certain items are not eligible for return:

Worn or washed apparel

Items without original tags or packaging

Underwear, swimwear, socks, or intimate apparel

Personalized, customized, or made-to-order items

Final-sale or clearance items

Gift cards

If you are unsure whether your item qualifies, our support team will gladly assist.

Exchanges

For the fastest service:

Submit a return request

Return the original item once approved

Place a new order for the replacement item

This process ensures availability and quicker fulfillment.

International Returns

International customers are welcome to initiate returns, with the following considerations:

Shipping times vary by region

Customs inspections may cause delays

Duties, taxes, and import fees are non-refundable

Refund time may be extended depending on international carriers

We recommend keeping your return tracking number until your refund is completed.

EU 14-Day Cooling-Off Period

For orders delivered to the European Union, customers may cancel or return their order within 14 days of receiving it.
Items must still meet our standard eligibility criteria.

Refunds

Once your return is received and inspected, we will notify you regarding approval.

If approved:

Refunds are issued to the original payment method

Processing typically takes 5–10 business days

Your bank may require extra time to finalize the posting

If more than 15 business days have passed since approval, please contact us at

info@nameria.store

care@nameria.store