Nameria Shop Collection Return, Refund & Exchange Policy

7-Day Return Window • No Exchanges

Nameria Shop Collection items may be eligible for return within 7 days of delivery, provided all conditions below are met. We do not offer exchanges.

1) Return Window

• Returns must be requested within 7 days starting from the date the carrier tracking shows Delivered.
• If your order arrives in multiple shipments, the return window begins when the final package is delivered.

Important: Requests submitted after the 7-day window may be refused or processed with a condition-based deduction.

2) Condition Requirements

To qualify for an approved return, items must be returned:

• Unworn, unwashed, and unused
• In original condition
• With all original tags attached, including the SKU/label tag
• In the original packaging (clean, protective, and suitable for transit)
• Free of:
• odors (perfume, smoke, detergent)
• stains or discoloration
• deodorant/makeup marks
• pet hair
• stretching, fabric wear, or visible use

If an item does not meet these standards, the return may be refused or handled under the Restocking section.

3) How to Request a Return (Approval Required)

All returns require prior approval. Please do not send items back without contacting us first.

To request a return, contact Nameria Customer Care and include:

• Your order number
• The item(s) you would like to return
• A brief reason (for internal review and processing)
• Photos are required only for:
• damaged items
• defective items
• incorrect items received

Contact:
support@nameria.store
care@nameria.store

After approval, you will receive:

• Step-by-step return instructions
• The correct return destination
• Any required reference details for the return

Returns sent without authorization will not be accepted or processed.

4) Shipping Fees & Return Shipping

• Original shipping and delivery fees are non-refundable.
• Return shipping costs are generally the customer’s responsibility.

Nameria will cover return shipping or offer a replacement solution only if:

• the item arrived damaged
• the item is defective
• you received the wrong item

5) International Returns (Nameria Shop Collection)

International returns are accepted only if:

• the request is submitted within the 7-day window, and
• the item meets all condition requirements.

Please note:

• International return shipping is typically the customer’s responsibility (unless the item is defective/incorrect).
• Customs duties, VAT, import taxes, and handling fees are non-refundable. These charges are imposed by local authorities and are outside of our control.
• Customs processing may affect return transit time. Refunds can only be issued after the return is received and inspected.

We strongly recommend using a trackable return method and keeping your tracking number until your refund is completed.

If a return shipment is refused, abandoned, or assessed customs charges upon re-entry, Nameria reserves the right to:

• deduct such costs from the refund amount, or
• decline acceptance of the return where applicable.

6) No Exchanges

We do not offer exchanges.
If your return is approved, we recommend placing a new order for the preferred item or size.

7) Restocking Fee / Return Refusal

If a returned item is received in a condition that does not meet eligibility standards (for example: missing tags, signs of wear, damaged packaging, odors), Nameria may:

• apply a restocking fee of up to 20%, and/or
• decline the return request

This protects hygiene standards and ensures consistent quality for all customers.

8) Refund Timing

Once your return is received and inspected:

• We will notify you by email regarding approval.
• Approved refunds are issued to the original payment method.
• Processing typically takes 5–10 business days, and your bank may require additional time to post the refund.

9) Need Help?

If you have questions before submitting a return request, contact:
support@nameria.store • care@nameria.store